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IF YOU'RE NOT HAPPY WITH YOUR PURCHASE FROM SURVIVE OUTDOORS, THEN WE'RE NOT HAPPY EITHER.
*Items returned after 30 days from ship date are subject to a 15% restocking fee unless they are defective and still under the manufacturer's warranty.
* Items returned with missing or severely damaged original packaging are subject to a 25% restocking fee.
*Items returned after 90 days will be issued store credit.
*For your safety, Survive Outdoors cannot accept returns of the following items:
All merchandise is subject to a manufacturer inspection upon arrival before the return will be finalized. You must email firstname.lastname@example.org for an RA# and instructions before you send the return back. All merchandise returned will be processed within 10 business days.
After 180 days, if your purchase is not performing to your satisfaction, or if you believe there to be a problem not caused by expected wear and tear, please contact the manufacturer directly. We recommend you save all packaging, manufacturer's warranty information, receipts and invoices, to facilitate the return process, should the need arise.
MAIL RETURNS TO:White Mountain Outdoor Enterprises
1155 Klauber Avenue
San Diego, CA 92114
Attn: Return Department
If your purchase was made using a credit card, that card will be issued a refund which will appear on your credit card statement. Purchases made with PayPal funds will be credited to your PayPal account.
Exchanges of purchases made by credit card will be credited back to the card. The replacement item will then be re-billed.
All prices are in USD.